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Frequently Asked
Find instant answers to common questions about our Kinetic Training modules and administrative support.
KINETIC PULSE
Our systems are currently operating at 100% efficiency. No known outages.
How do I pause my high-performance subscription?
▼You can pause your membership for up to 90 days per calendar year. Navigate to Profile > Settings > Membership Plan and select 'Pause Kinetic Sync'. All your performance data will be safely stored until you resume training. If you need a longer sabbatical, please contact our coaching team.
Can I share my training program with a partner?
▼FitAcademy Kinetic accounts are personalized to your specific biometric markers. However, we offer a 'Duo Sync' plan which allows two individual profiles to share a discounted billing cycle while maintaining separate progress trackers and heart-rate zones.
What devices are compatible with the Academy app?
▼We support all major wearable devices including Apple Watch (Series 4+), Garmin, Whoop 4.0, and Oura Ring. For real-time coaching feedback, we recommend using a Bluetooth Low Energy (BLE) chest strap monitor during peak sessions.
Is there a refund policy for digital resources?
▼Once a digital manual or specific training module has been accessed, we cannot offer a full refund due to the proprietary nature of our performance algorithms. However, if you are unsatisfied with the content quality, we offer a 24-hour 'Credit Swap' for a different resource.
HUMAN SUPPORT
Direct Inquiry
Our Performance Specialists are available 24/7 for technical hurdles or elite coaching questions. Expect a response within 4 hours.
Headquarters
First Floor, Vastu Deep, Jayraj Nagar,
Borivali (West), Mumbai - 400091
Last modified: Friday, 31 July 2026, 6:19 AM